Patient Experience

Improving the patient experience is an ongoing challenge for healthcare organizations. Despite continuous efforts to emulate other industries’ approaches to improving their customer experience, the unique complexities of the healthcare industry make delivering a consistently outstanding patient experience a difficult…

Introduction Frontline leaders are the most influential change agents in a healthcare organization. They play a critical role in shaping the strategies and daily practices that directly impact team dynamics and patient care experiences. These leaders shoulder a wide range…

Healthgrades honored 377 hospitals across 44 states for patient experience. Healthgrades released its 2025 Outstanding Patient Experience Award, which recognizes hospitals that provide top-quality care while ensuring a positive healthcare experience for patients. The company analyzed data from 3,059 hospitals…

At PEP Health, we believe patient experience is not just important, it is foundational to healthcare performance. When we introduced the PEP Score, our goal was to deliver real-time, validated insights into how patients experience care, using their own words…

Adults younger than 35 are increasingly seeking medical advice from family, friends and the internet instead of healthcare professionals, according to an April 24 report from Edelman. The report is based on survey insights from more than 16,000 respondents across…

Executive SummaryIn the evolving landscape of value-based care (VBC), PSW has demonstrated how certified Care Management programs can serve as a strategic lever to improve outcomes, enhance patient satisfaction, and reduce avoidable healthcare utilization. With NCQA accreditation for Population Health…

As healthcare organizations navigate large-scale EHR transitions in 2025, patient access is gaining renewed attention, not just as an operational dependency, but as a strategic capability. Rather than pausing innovation, leading organizations are using these moments of transition to design…

The U.S. excels in some aspects of older adult care but falls short in others, according to a Commonwealth Fund survey published April 9. The survey, conducted in 2024, involved 16,737 adults 65 and older in Australia, Canada, France, Germany,…

Traditional patient gowns range from uncomfortable to dehumanizing, past research shows. To improve patient experience, some health systems have rolled out redesigned gowns, according to the Association of American Medical Colleges.  The gown can provide easy access to a patient’s…

As healthcare continues its shift toward value-based care, one factor is becoming impossible to ignore: patient experience isn’t just about satisfaction — it’s directly tied to reputation, reimbursement, and retention. And yet, how we measure experience hasn’t kept pace. Most…