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Patient Experience

National fights between health systems and payers are rising in intensity and publicity — and patients are caught in the middle, The Wall Street Journal reported March 1. 

U.S. adults have stronger trust and see a lower prevalence of racism in healthcare compared to other industries, according to a KFF survey of more than 6,000 Americans. 

The landscape of technology is evolving at an unprecedented pace. When Facebook arrived on the scene, it reached 100 million users in 4.5 years. Instagram hit that same milestone in half the time. TikTok, nine months. And OpenAI’s ChatGPT rocketed…

Every February, thousands of healthcare leaders from across the country flock to Orlando, FL, for Press Ganey’s annual Human Experience (HX) Conference. Press Ganey is the leader in helping transform the experience of healthcare, marrying technology with data and expertise.

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About 1,600 psychiatric hospitals will soon use a feedback survey created by Yale New Haven (Conn.) Health and Yale University and adopted by CMS, according to a Feb. 5 report from Hartford Courant. 

New York City-based Mount Sinai is looking to new technology this year to streamline care and enhance the patient experience, according to ​​LeWanza Harris, MD. 

HHS' Office of Civil Rights issued guidance Jan. 25, outlining healthcare organizations' obligations to ensure visitation policies do not discriminate against patients on the basis of race, religion or other protected characteristics. 

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