Best hospitals for patient experience in the South — 54 make the list

Becker's has compiled a list of the best hospitals for patient experience in the South using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from CMS.

The HCAHPS summary star rating is the average of the star ratings of the 10 topic-specific HCAHPS measures. The rating combines information about different aspects of patient experience of care to make it easier to compare hospitals. 

The figures are from the CMS Hospital Compare website and represent data released Jan. 26, based on data from July 1, 2020, to March 31, 2021 — three quarters rather than the customary four. CMS said users should interpret the data with caution, as it's based on "fewer months of data, fewer discharged patients and fewer hospitals than normal."

Below, Becker's compiled a list of all the hospitals with a five-star patient experience summary rating in the 16 states that make up the South, as defined by the U.S. Census Bureau.


Monroe County Hospital (Monroeville)


Arkansas Heart Hospital (Little Rock)

Arkansas Surgical Hospital (North Little Rock)

Fayetteville VA Medical Center


AdventHealth Wauchula  


Avala Hospital (Covington)

Christus' Central Louisiana Surgical Hospital (Alexandria)

Cypress Pointe Surgical Hospital (Hammond)

Lafayette Surgical Specialty Hospital  

Ochsner's St. Anne General Hospital (Raceland)

Our Lady of the Angels Hospital (Bogalusa)

Our Lady Oof the Lake Surgical Hospital (Slidell)

Park Place Surgical Hospital (Lafayette)

Surgical Specialty Center of Baton Rouge  

The Spine Hospital of Louisiana (Baton Rouge)


81st Medical Group-Keesler Air Force Base (Biloxi)

North Carolina

Asheville-Oteen VA Medical Center  

Chatham Hospital (Siler City)

Davie Medical Center (Mocksville)

North Carolina Specialty Hospital (Durham)

St. Luke's Hospital (Columbus)


Bailey Medical Center (Owasso)

Oklahoma Center for Orthopaedic & Multi-Specialty Surgery (Oklahoma City)

Oklahoma Heart Hospital-South Campus (Oklahoma City)

Oklahoma Heart Hospital (Oklahoma City)

Oklahoma Surgical Hospital (Tulsa)

Tulsa Spine & Specialty Hospital  

South Carolina

Charleston VA Medical Center 


Ascension St. Thomas Hospital for Spinal Surgery (Nashville)

Mountain Home VA Medical Center  

Unity Medical Center (Manchester)


Baylor Medical Center at Trophy Club 

Baylor Scott & White Medical Center-Pflugerville  

Baylor Scott & White Texas Spine & Joint Hospital (Tyler)

Baylor Scott & White Orthopedic and Spine Hospital (Arlington)

Baylor Scott & White Surgical Hospital at Sherman

Baylor Scott & White Surgical Hospital at Fort Worth

Baylor Scott & White Medical & Surgical Hospital at Las Colinas (Irving)

Foundation Surgical Hospital of San Antonio 

Houston Physicians' Hospital (Webster)

The Physicians Centre (Bryan)

Quail Creek Surgical Hospital (Amarillo)

South Texas Spine & Surgical Hospital (San Antonio)

South Texas Surgical Hospital (Corpus Christi)

Texas Health Center for Diagnostics & Surgery (Plano)

Texas Health Harris Methodist Hospital Southlake 

Texas Institute for Surgery at Presbyterian Hospital (Dallas)

Texas Orthopedic Hospital (Houston)

UT Health East Texas Quitman Hospital 

West Virginia  

Beckley VA Medical Center  

Boone Memorial Hospital (Madison)

Charleston Surgical Hospital  

Plateau Medical Center (Oak Hill)

St. Joseph's Hospital (Buckhannon)

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