Nurses have never been asked to more than they are now. We need them to be decision makers, adaptable, compassionate, and innovative – should focusing on patient satisfaction scores be added to the list of responsibilities?
Editor's Note: This article originally appeared on Select International's website.
I recently ran across an interesting post on Facebook from a nurse railing against the entire concept of patient satisfaction, and hundreds of nurses chimed in supporting her contentions. Here is a brief summary of what the nurse got wrong about patient satisfaction, why improving patient satisfaction scores are important, and why all nurses should care. Click here to continue>>
Author: Bryan Warren
Bryan is the Director of Healthcare Solutions at Select International. He is responsible for developing and promoting tools and services designed specifically for the unique challenges faced by healthcare organizations.
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