Editor’s Note: This article originally appeared on Select International’s website.
I recently ran across an interesting post on Facebook from a nurse railing against the entire concept of patient satisfaction, and hundreds of nurses chimed in supporting her contentions. Here is a brief summary of what the nurse got wrong about patient satisfaction, why improving patient satisfaction scores are important, and why all nurses should care. Click here to continue>>
Author: Bryan Warren
Bryan is the Director of Healthcare Solutions at Select International. He is responsible for developing and promoting tools and services designed specifically for the unique challenges faced by healthcare organizations.
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