To fight burnout, data platform funnels positive patient feedback to providers at Cedars Sinai, Texas Tech + others

Several health systems will use a feedback platform that filters positive comments from patients in an attempt to reduce provider burnout.

Los Angeles-based Cedars-Sinai, Lubbock-based Texas Tech Physicians in Lubbock, Pinehurst, N.C.-based FirstHealth of the Carolinas, and Pasadena, Calif.-based Huntington Hospital are taking part in a six-month program to see if Feedtrail's platform helps in key performance indicators such as retention.

"Working in the emergency department is stressful now more than ever, so as a staff member, hearing how you made a positive impact in the life of a patient or family can really give a needed morale boost," said Claude Stang, BSN, executive director of emergency services at Cedars-Sinai, in a Dec. 12 Feedtrail news release. "We're looking forward to sharing more patient gratitude, learning from our colleagues in other organizations across the country, and ideally replicating this best practice across the organization."

Each of the participating organizations identified one or more units that have historically struggled with burnout to target with the automated patient feedback, including medical-surgery, the step-down unit, urgent care and physician clinics.

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