Machine learning is a key focus for a majority (53 percent) of CIOs' digitization efforts, according to a ServiceNow survey.
"The Global CIO Point of View" asked 500 CIOs in 11 countries across 25 industries about their thoughts on machine learning deployment and applications.
Here are five survey insights.
1. More than half (52 percent) of respondents say they are advancing beyond the automation of routine tasks — like security alerts — and moving toward the automation of complex decisions — like how to respond to the alerts.
2. Sixty-nine percent of respondents say decisions made by machine learning will eventually be more accurate than those made by humans.
3. Twenty-seven percent of CIOs have hired employees able to work with intelligent machines.
4. CIOs say data quality (51 percent) and outdated processes (48 percent) are the two most substantial barriers to adopting machine learning.
5. Healthcare CIOs are less likely to say technology will have a positive impact on security (70 percent v. 80 percent), on operations (46 percent v. 58 percent) and on risk and compliance (36 percent v. 58 percent) than the financial services CIOs.
Click here to read the full survey.
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