One area ripe for opportunity was purchased services– yet, a big challenge was knowing where to begin. With no line-item detail on essential services, such as security and lab courier services, the hospital had no visibility into how much they were actually spending. Due to a lack of access to local benchmarks, restricting contractual language making it difficult to opt out of long-term contracts and competing supply chain priorities within care delivery, leaders at Cape Fear found themselves in a bind when trying to zero in on savings within this significant spend area.
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