Lean management connects leaders with the realities of front-line workers, and thoroughly defines roles at each layer of leadership to support the rapid communication of problems as they arise. Lean management also communicates organizational goals from the top-down, so there is no confusion about the overall goals that all employees should be working toward.
Organizations can encourage lean management through daily huddles, in which leaders are briefed on front-line problems — like unexpected or preventable patient deaths within the previous 24 hours. Floor visits by hospital leaders not only help address the root issues of problems but also demonstrate commitment to quality to everyone else in the organization.
Though the strategy sounds relatively simple, there can be a steep learning curve when attempting to implement lean management, and it is not uncommon for organizations to bring in external consultants to demonstrate how to effectively hold daily huddle meetings.
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