Becker's Health IT + Clinical Leadership 2018 Speaker Series: 3 questions with Nemours Children's Health System Chief Strategic Integration and Enterprise Vice President for Corporate Services, Gina Altieri

Gina Altieri serves as the Senior Vice President of Corporate Services, Chief of Strategy Integration, and Director, Strategic & Executive Communications, at Nemours Children's Health System.

On May 11th, Gina Altieri will present at Becker's Health IT + Clinical Leadership 2018. As part of an ongoing series, Becker's is talking to healthcare leaders who plan to speak at the conference, which will take place May 10-11th 2018 in Chicago. 

To learn more about the conference and Ms. Altieri's session, click here.

Question: Who or what are the disruptors that have your attention? Why?

Gina Altieri: We're watching other industries that are focused on the consumer experience and impacting healthcare, as much or more than healthcare-based disruptors. It's what happens in those other industries that we think will most impact how we deliver healthcare. From my area of responsibility, and with the increased consumerism of healthcare, this is especially true for Nemours [Children's Health System] because the largest segment of parents — our primary audience — are millennials. So, we're looking at retail, and industries that are all about the consumer experience and those things that millennials say they want and expect. Transportation with Uber and similar ride-sharing services are just one example with applicability to healthcare, because if in fact you have to get to a place for your care, the ease and experience of these providers puts them top of mind. With telemedicine, depending on the circumstances, you can have a virtual healthcare experience that delivers similar value. This is what really has our attention, understanding how technology and consumerism impact healthcare, the experience and what millennial parents expect and want.

Q: Describe one of your best colleagues. What it is that person does/brings that makes them indispensable to your organization?

GA: There are two. First is David Bailey, our CEO. He is a physician leader who helps us keep the patient and family at the center of everything we do — and by we, I mean the organization, operations and leadership. He always brings us back to the patient. He brings his own important perspective on being a patient to our work and is always striving to improve the experience and make healthcare easier, whether we're talking about access or information. As CEO, he recognizes that from a strategic perspective, if he's not behind something it's like moving a mountain. He has a unique understanding of the needs of children and families that led him to create our true north from the patient perspective: ""Help me receive exactly the care I need and want, how and when I need and want it."" He fully supports the potential of digital health to address both the increasing expectations driven by consumerism in healthcare, and how we can leverage Nemours' investments in technology, virtual care support and telemedicine to better serve children and families.

I would also say one of my colleagues in our Nemours Center for Health Delivery Innovation. He has a background that allows him to bring together technology, process and clinical operations that are especially valuable in creating solutions not just because the consumer wants it, but also because providers see how it can improve outcomes and how it increases patient engagement. He's created a process and team to bring all that together, bringing value to providers, children and families.

Q: Please share a new consumer-centric capability your organization has built or tapped into within the past 18 months.

GA: Nemours CareConnect is our telemedicine program and the foundation of our consumer-centric digital health strategy. We've done this in such a way that it's available how and when it's needed, whether that's 24/7 provider-to-provider, direct-to-consumer, specialty or urgent care, so that we are available how and when families need us. All the providers are Nemours board-certified physicians who use our technology platform to deliver care to children where they live, learn and play — at home, in schools, on cruise ships, at their doctor's office or local hospital. Building on this platform and existing capabilities, we're launching the Nemours App, a single source of access so parents don't have to go to one website for information, another for an appointment and yet another to access their child's EHR. This app allows us to meet the needs of patients and families and providers by providing easy to use tools to communicate what's being experienced in-between visits with their doctor. We are piloting with asthma and adding additional specialties including hypo plastic left heart syndrome in the coming months.

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