Vizient and the Association of American Medical Colleges surveyed 40 health systems across 24 states to examine how they are using patient portal communication, including medical advice messages and structured e-visits.
Here are five key findings from the survey:
- The majority of respondent said between 51% and 75% of patients are enrolled in portal access.
- Only 57% of respondents offer structured e-visits.
- Just 25% of health systems bill for medical advice messages, and only 0.05% to 3% of those messages qualify for billing (requiring at least five minutes of decision-making over a seven-day period).
- Sixty-five percent of health systems reported billing for structured e-visits, which involve questionnaire-based communications.
- Sixty-eight percent of respondents do not compensate staff for handling medical advice messages.
Becker’s 3rd Annual Fall Chief Pharmacy Officer Summit is the top tier event that the people leading the future of pharmacy convene. This 3-day event is built specifically for Chief Pharmacy Officers and senior pharmacy leaders. The sessions examine the workforce, financial and clinical priorities shaping pharmacy today. Becker’s is where candid discussions flourish and new ideas thrive. Becker's 3rd Annual Fall Chief Pharmacy Officer Summit
