New York City taps cloud platform for contact tracing program

New York City is teaming up with cloud communications platform Twilio to power the city IT and telecommunications department's COVID-19 contact tracing program.

The department plans to deploy a cloud-based contact center on Twilio's platform to oversee the contact tracing program, which comprises thousands of workers.

With Twilio, the contact center can send out voice calls, text messages and emails to COVID-19 patients to educate them on the virus and pinpoint their close contacts through self-reporting. Twilio also allows program officials to send out alerts to patients via voice call, text message, email and WhatsApp to remind patients to fill out symptom surveys.

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