KLAS: Epic ranked among top vendors for patient engagement  

Increased patient satisfaction and heightened staff efficiency are the most common outcomes, reported by vendors, that healthcare provider customers experience after implementing patient engagement solutions, according to a recent KLAS Research report.

While achieved outcomes are still predominately provider-centric, some outcomes of implementing patient engagement technology have a clinical impact on patients. To analyze outcomes of patient engagement solutions, KLAS ranked the most common outcomes as reported by vendors. Here are the rankings, based on a 100-point scale:

· Increased patient satisfaction/HCAHPS Scores: 71 percent.
· Increased staff efficiency/productivity: 46 percent.
· Reduced no-show rate/maximized provider schedule: 35 percent.
· Improved financial outcomes: 29 percent.
· Improved quality measures: 23 percent.
· Improved clinical outcomes: 21 percent.
· Reduced readmission rates: 17 percent.
· General ROI: 15 percent.
· Increased patient/member engagement: 13 percent.
· Increased provider satisfaction/engagement: 13 percent.
· Increased care-gap closure: 13 percent.
· Improved new appointment rates/new patient acquisition: 13 percent.
· Other: 56 percent.

Here are performance scores for patient engagement vendors ranked by KLAS. Scores are based on a 100-point scale. 

· Relatient: 93.5.
· pCare: 92.7.
· CipherHealth: 88.7.
· Epic: 87.6.
· TeleHealth Services: 86.8.
· Jellyfish Health: 86.2.
· IBM Watson Health: 85.7.
· GetWellNetwork: 85.6.
· Luma Health: 85.2.
· Salesforce: 84.8.
· Athenahealth: 84.7.
· Sonifi Health: 83.7.
· Solutionreach: 80.5.
· Cerner: 79.4.
· Allscripts: 68.1.
· Medfusion: 64.9.
· NextGen Healthcare: 64.0.

To access the full report, click here.

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