A majority of early users say Oracle Health’s new Clinical AI Agent is reducing documentation time and easing clinician burnout, according to a Nov. 12 KLAS Research report.
KLAS interviewed 17 individuals from 17 organizations for its first look at Oracle Health’s note-generation functionality, the company’s ambient AI tool embedded in its EHR. Respondents represented large health systems, acute care hospitals and clinics, and were identified independently by KLAS, not Oracle.
Here are seven key findings from the report:
- All interviewed organizations are using the tool’s core capability, automatically converting provider-patient conversations into structured clinical note drafts without human involvement. Ninety-four percent of respondents said they would buy the solution again.
- Organizations report improvements in documentation efficiency and provider experience. Customers most frequently reported reduced documentation time, improved note accuracy and quality, and lower cognitive and administrative burden. Several noted increased provider satisfaction, energy and work-life balance, with some saying clinicians are going home on time with notes completed.
- Clinical AI Agent’s EHR integration was repeatedly cited as its biggest strength. Users said the tool generates notes quickly and is deeply embedded into Oracle Health’s EHR, eliminating the need for interfaces, special licenses or bolt-on workflows. Respondents selected the product largely for its native EHR integration, workflow fit, and flexible payment structure.
- Performance scores were generally strong, with high marks for integration and executive involvement. The solution received A-level grades for supporting integration goals, executive involvement, and likelihood to recommend; product functionality received a C. The overall performance score was 88.7 on a 100-point scale.
- Users also noted reliability gaps and ongoing AI limitations. Respondents reported occasional downtime, inaccuracies and the need for clinicians to review and edit every note. Several emphasized the importance of setting realistic expectations and piloting with small groups before scaling.
- Adoption varies across advanced features. While 100% use the core note-generation function, 88% use auditability tools, 65% use multiple language options, 53% use real-time structured summaries, and 12% have tested inpatient or emergency department functionality.
- Organizations expect the solution to expand. Customers said Oracle Health is working to mature inpatient capabilities and add functionality for orders, coding and nursing workflows. Several noted plans to test or adopt these modules.
