Five strategies to know:
- University of Connecticut Health, based in Farmington, Conn., added three servers to handle increased traffic.
- UConn Health’s vaccine booking tool did not hold a spot until the final confirmation page. It was a race to get to the confirmation page the fastest. It changed this to be fairer to users less adept with technology.
- It shortened the automatic logout time for idle accounts to prevent the system from getting overwhelmed by large amounts of online users keeping the website open to nab newly available appointments.
- Charlotte, N.C.-based Novant Health is using a chat box to answer hundreds of COVID queries daily.
- A separate call center is able to schedule 650 vaccine appointments each day at Novant Health.
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