AI and the ability to provide consumer-centric healthcare through digital are among the top opportunities for health system CIOs in 2025.
Becker’s recently asked four healthcare CIOs who were recognized with CIO 100 Awards for IT innovation: “What is the biggest opportunity for health IT going forward and how do you plan to take advantage of it?” Here are their responses:
Sunil Dadlani. Executive Vice President and Chief Information, Digital and Cybersecurity Officer of Atlantic Health System (Morristown, N.J.): What we are trying to build, and how we are trying to rewire our system, is basically care without walls. How do we build a truly connected 24/7 always-on healthcare system that is not just limited to a few brick-and-mortar facilities? It should be always on. Patients are healthcare consumers. They are digitally connected, and they want healthcare anytime, anywhere.
Jason Joseph. Chief Digital and Information Officer of Corewell Health (Grand Rapids and Southfield, Mich.): With the prospects of financial pressures and future labor shortages, AI and automation have the opportunity to be game changers in our industry. We are excited for how these technologies (when applied safely) can allow our clinicians and administrators to work at the highest level of their license. That comes with a lot of optimism but also a lot of pressure to find impactful solutions.
Luke Olenoski. Senior Vice President and CIO of Main Line Health (Radnor Township, Pa.): While we all face these challenges, it is an exciting time to be in healthcare IT. There are numerous technologies to be optimistic about — new AI solutions, online digital experiences and more advanced data science capabilities are just some. Yet what is most exciting to me is the recognition that technology is moving from a cost center to a strategic capability. That means technology organizations need to double down on building real partnerships inside and outside of their companies.
Tom Osteen. CIO of Enloe Health (Chico, Calif.): One of the biggest opportunities is around consumer-centric services in healthcare, meaning patient-facing offerings. For example, Epic’s MyChart, we offer that to all of our patients, and it’s an application available to our patients where they can access their medical record and participate directly in managing their own care. That’s a patient-centric, consumer-centric offering. And I think the future is bright for those types of tools that push more information to the patient and the consumer and allow them to participate in managing their own healthcare.