Dozens of Cleveland-area patients claim they have encountered inaccurate information on their MyChart accounts, News 5 Cleveland reported.
Patients of Cleveland-based University Hospitals and Cleveland Clinic told the news outlet and posted to its social media that their patient portals have included diagnoses that weren’t theirs and treatments they never had, according to the July 14 story.
“Apparently, another person had gone to the main campus of University Hospitals and they made some kind of a clerical error and logged her in under my record,” patient Deb Sweat told the news outlet.
A University Hospital spokesperson told News 5 Cleveland it couldn’t discuss any specific patient because of HIPAA but that the issue has been resolved and it was “not aware of any similar complaints.”
“If a patient notices any incorrect information in their health records, we encourage them to exercise their rights under HIPAA,” a Cleveland Clinic spokesperson told Becker’s. “They can complete the Request for Amendment of Health Information form either on paper or through their MyChart account. After the request is submitted, we will follow the process to allow their provider to review it and respond to the patient within the regulatory required timeframe with the outcome.”
