From legal developments to expanding use of its AI tools, Epic continues to evolve across the healthcare landscape. Here are 11 updates on the company’s operations, products and partnerships that Becker’s Hospital Review reported in March:
- Aspen Valley Health, a critical access hospital in Colorado, has become an Epic host for other rural providers through the vendor’s Community Connect program.
- Tampa (Fla.) General Hospital is one of the first healthcare organizations to pilot Epic’s conversational AI tool, Ask Art. The tool functions similarly to consumer AI chatbots like ChatGPT, but draws its answers from a specific patient’s electronic health record rather than the open web.
- OSF HealthCare Saint Katharine Medical Center in Dixon, Ill., is set to transition to a new electronic health record system April 1.
- On March 13, Epic and several health systems filed a stipulated judgment and proposed permanent injunction with telehealth company GuardDog Telehealth that, if entered by the court, would bar the company from accessing certain national health data-sharing networks and require it to delete patient records obtained through them.
- Epic notified Pittsburgh-based UPMC that a network called Health Gorilla had requested patient data under the guise of coordinating care for mutual patients. Patient information such as names, ages, diagnoses and medical histories may have been compromised as a result of the incident.
- On March 9, a disability advocacy group and two individuals filed a class-action lawsuit against Epic, claiming the company is using its dominant EHR market position to limit interoperability. The lawsuit alleges Epic makes it harder for patients to access their own medical records, particularly by fragmenting data across multiple MyChart portals and restricting third-party access needed for disability claims.
- Epic stated that more than 85% of its customers are using the EHR vendor’s AI tools.
- West Burlington, Iowa-based Great River Health will implement Epic’s MyChart patient portal beginning June 6.
- On March 4, Nashville, Tenn.-based Ardent Health reported that it incurred $4.8 million in Epic EHR expenses in 2025.
- Catholic Health, based in Buffalo, N.Y., restructured how it supports its Epic EHR platform through a new partnership with healthcare IT consulting firm Nordic. Starting June 1, the health system said Nordic will provide application managed services for its Epic EHR system.
- Epic Systems and Oracle Health submitted letters to the Department of Health and Human Services in February outlining policy recommendations related to the adoption and use of AI in clinical care. The letters respond to HHS’ request for information on accelerating the adoption and use of AI as part of clinical care.
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