Cleveland-based University Hospitals has restored patient access to its MyChart portal, 16 days after a cybersecurity incident took the health system’s digital services offline.
UH detected unusual activity on its servers Oct. 22 and disconnected its systems from the internet as a precaution, which took MyChart and other digital services offline. The health system announced the portal’s return in a Nov. 7 statement emailed to Becker’s.
UH described the restoration as a key milestone. It said that for many patients and the public, MyChart’s availability is “the sign that UH has recovered from the cybersecurity incident.”
The health system said the portal will make it easier to communicate with patients and deliver test results.
Some MyChart features may not be fully functional yet, UH said. Patients may see a slight delay in new test results and other information while MyChart data is reconciled and updated.
UH apologized for the disruption and said it is working toward full restoration. The statement did not address the cause of the incident or whether patient data was involved.
As of early November, UH had said it could not give a timeline for restoring its systems.
