Healthcare consumers are forcing health-related startups and providers alike to rethink and emphasize the user experience, according to a recent Black Book survey.
Black Book asked 650 healthcare consumers about their thoughts on health providers' engagement abilities. Then, the survey asked the consumers to read a one-sentence description of the company or its product and score them from one to 10, with 10 being the best, across four categories:
- Does it have an immediate demand from them as an active consumer
- Would it drive an improvement in their health status, choices or delivery in the next six months
- Is it innovative or disruptive for the healthcare industry
- Does it have immediate value to them
Here are the 20 companies that scored an average of nine out of 10 across the four categories, listed in alphabetical order:
- 98Point6 (Chat-based telemedicine)
- Able To (Online behavioral health support)
- Amino (Patient-physician matching)
- Blink Health (Online tool to find the lowest prescription drug pricing)
- Carbon Health (Virtual health clinic)
- CirrusMD (Virtual health visits)
- Conversa (Patient-caregiver communications)
- Day Two (Personal laboratory analyses)
- EverlyWell (Online lab testing)
- Kry (App-based telemedicine)
- Lemonaid Health (Text-based telemedicine)
- Medisafe (Personalized medication management)
- PatientPoint (Engagement and education platform)
- Phil (Prescription filling and delivery)
- PolicyGenius (Health insurance shopping tool)
- Practo (Provider locator and matching)
- Protenus (Patient data protection)
- Push Doctor (Virtual visits)
- Solv Health (Urgent care visit scheduling)
- Visit Pay (Payment planning and processing)