Nearly 400 people actively engaged in the management or use of an EHR responded to the survey. Here are 18 thoughts on 9 top EHR vendors.
Allscripts
• Survey respondents expressed satisfaction with the stability of Allscripts’ EHR and its ability to be customized.
• On the flip side, the Allscripts’ EHR was criticized for slow technical support response times.
Cerner
• Cerner was given high praise for being customizable, according to the report. The system’s ease of use and interoperability were also noted.
• Complaints included “too many clicks” and being “not very intuitive,” according to the report.
eClinicalWorks
• Survey respondents were pleased with the system’s ease of use and workflow tools.
• Criticism of eClinicalWorks focused on technical support and lack of ability to “customize on the fly,” according to the report.
Epic
• The majority of survey respondents praised Epic for access to support. Many respondents also indicated the company has a high level of flexibility.
• Respondents did express a wish for a more “modern interface” and increased operability, according to the report.
GE Healthcare
• Survey respondents were satisfied with GE Healthcare’s Centricity Enterprise’s ease of use and interface.
• Survey respondents criticized the vendor for rapidly withdrawing support within the past year, according to the report.
McKesson
• McKesson was complimented on ease of use and reliability. Integration of financial systems was also praised.
• A number of survey respondents expressed concerns over interoperability issues.
MEDITECH
• MEDITECH was praised for customizability, ease of use and simple troubleshooting.
• Several respondents complained about MEDITECH’s interface.
NextGen
• NextGen was praised for its flexibility and its focus on meeting regulatory requirements.
• Complaints included “not good for certain surgical specialties” and “too many clicks,” according to the report.
Siemens
• Acquired by Cerner a year ago, Siemens systems are still in use, according to the report. Praise focused on the system’s cost.
• Survey respondents criticized day-to-day use.
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