RCM tip of the day: Personalize the patient experience

The patient experience is more crucial than ever as hospitals seek to build brand loyalty and keep patients coming back. To succeed, hospitals need to make sure they give their patients personal, customized service, said Gerilynn Sevenikar, vice president of revenue cycle at San Diego-based Sharp Healthcare.

"Today's consumers are looking for, and demand, personalized, connected digital experiences across all channels," she said.

If you would like to share your RCM best practices, please email Kelly Gooch at kgooch@beckershealthcare.com to be featured in the "RCM tip of the day" series. 


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