1. Don’t forget about the front-end
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2. Using analytics to improve revenue cycle
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3. Cracking the code on denials
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4. Create an integrated RCM process
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5. Embrace industry benchmarking
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6. Add financial services to marketing strategy
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7. Breaking down silos
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8. Prepare for the impact of ICD-10
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9. Start from scratch or optimize an existing system?
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10. Humanize the debt collection process
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