KLAS: 3 factors drive EMR usability

Forty-three percent of physicians report overall dissatisfaction with their EMR experience, according to a KLAS Research report.

For the report, KLAS Research surveyed 7,609 physicians to determine best practices for EMR usability. The report is part of the health IT data firm's Arch Collaborative, an initiative that brings together 55 provider organizations to discuss physicians' experiences with EMRs. The effort has collected 15,535 user perspectives since its launch in July 2016.

Here are the three factors that drive EMR usability, as outlined in the report.

1. Education. Organizations with users who strongly agreed initial training prepared them well for an EMR go-live were more likely to report satisfaction with the system after five-plus years. These training programs typically require physicians to spend six-plus hours in training classes with other clinicians.

2. Personalization. Organizations that leverage personalization settings in their EMR are more likely to boast users with high EMR satisfaction. Enabling users to personalize settings, rather than establishing a one-size-fits-all EMR, will help clinicians retrieve data or review charts more quickly.

3. Culture. Organizations with a culture of "IT service and user empowerment" are most likely to have users who report high satisfaction with their EMR, according to KLAS. In fact, a culture that addresses physician problems, rather than blaming problems on the EMR vendor, represents a greater predictor of user satisfaction than other factors, such as the type of EMR implemented.

To access the KLAS report, click here.

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