Clinicians say training is the No. 1 predictor of positive EHR use, study finds

The leading factor to predict EHR user satisfaction among clinicians is the quality of system training they received, according to a study published in Applied Clinical Informatics.

The report was conducted by researchers on behalf of the Arch Collaborative, a KLAS Research initiative that brings together provider organizations to discuss physicians' experiences with EHRs. For the study, researchers surveyed more than 72,000 physicians, nurses, advanced practices professionals and residents across 156 provider organizations.

Researchers found that in 475 instances in which two physicians in the same organization, with the same specialty and using the same EHR reported opposite EHR experiences when performing care. When asked whether their EHR helps them perform high-quality patient care, one physician strongly agreed while the other strongly disagreed. Additionally, researchers found that in more than 89 percent of these instances, the physician who strongly agreed with positive EHR use also reported better training and having spent more effort on personalizing the EHR.

The study authors concluded that healthcare organizations should consider increasing their EHR and information technology education and support they extend to providers. Additionally, clinicians should "adopt EHR technology expertise as a core competency of their profession," the authors wrote.

More articles on EHRs:
Cerner unveils near-site health network: 3 things to know
Viewpoint: 7 factors that negatively impact physicians' EHR use
Pew: Patient records exchange needs to be more accurate, hospital execs say

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