How hospitals pick digital health vendors

Health systems look for digital health vendors with a proven track record, cost efficiency and robust customer support, according to the Peterson Health Technology Institute.

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Here are the most important factors when selecting vendors for digital health solutions, per the digital health researcher’s survey of 100 health systems released Oct. 10:

1. Proven track record (e.g., other pilots, customers, etc.): 84%

2. Cost of solutions: 76%

3. Strong customer support: 68%

4. Financial return on investment: 65%

5. Package or suite of products that meet all or the greatest number of my needs: 60%

6. Financial stability/business model of digital health company: 58%

7. Clinical trials data: 54%

8. Recommendation from other hospital/health system leaders: 52%

9. Patient interest: 44%

10. Alignment with accreditation or certification bodies: 43%

11. Company’s willingness to share risk: 38%

12. Peer-reviewed journal publications: 33%

13. Placement on formulary or preselected list: 19%

14. Industry white papers: 18%

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