Riverview Health partners with Priority Press to send notification letters to patients. On Jan. 14, the hospital discovered that the patient notification letters sent by Priority Press were delivered to the appropriate address but included the wrong patient name.
As a result, patients may have received letters intended to be sent to another individual. The letters were sent to patients on Jan. 6. The letter was notifying patients about a potential change to two primary care providers.
Riverside Health said the risk of patient information being compromised or misused is very low. The letters did not contain any Social Security numbers, financial information or bank account information.
Since the incident, Riverview Health is reviewing its methods for notifying patients and partnerships with mailing vendors.
More articles on cybersecurity:
Texas provider alerts 6,500 patients of phishing attack
Connecticut payer alerts 1,100 members of phishing attack
10 tips for hospitals to mitigate ransomware attacks
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.
