Carilion Clinic partners with VisitPay: 4 things to know

Roanoke, Va.-based Carilion Clinic announced Jan. 13 that it will integrate VisitPay into its Epic EHR.

Here are four things to know:

1. Carilion Clinic hopes to improve its patient engagement strategy with its VisitPay partnership, creating a seamless patient experience. The health system will leverage VisitPay's segmentation and advanced analytics to evaluate patients' behaviors.

2. The health system will use the data collected through VisitPay to analyze its current financing options and decide if new options are necessary for patients.

3. VisitPay's platform is designed to connect patients with the appropriate payment options to give patients complete transparency in a single window.

4. Patients can provide their feedback, which Carilion Clinic will receive in real-time to be able to proactively refine its policies.

"At Carilion Clinic, we are focused on all aspects of our patients' experience, including our financial relationship," said Donald Halliwill, executive vice president and CFO of Carilion Clinic. "Paying for health care has never been more complicated, confusing and sometimes intimidating. We have numerous resources already in place to help our patients, including needs-based financial assistance. With VisitPay, we are adding to these resources to make it easier for our patients to understand their bills and have more control over how they choose to meet their financial responsibilities."

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