Harvard Business Review: Look at AI as a system-wide update, not a point solution

Artificial intelligence should be wholeheartedly adopted across an entire organization, rather than as a series of standalone solutions, according to the Harvard Business Review.

If AI is only integrated on a case-by-case basis, the opportunity cost could total as much as 41 percent of a company's revenue by 2023. But if AI is seen instead as part of an all-encompassing "future system," a company could see revenues grow by as much as one-third in that time period.

Here are three ways, per HBR, to harness this growth and effectively implement AI across all aspects of a business.

  • Reimagine a company's technological abilities as "boundaryless systems of complex machine, employee, consumer, partner and competitor interconnections." That is, take advantage of the massive accessibility of AI and cloud services to streamline communications and increase a business's capabilities.
  • Redesign IT architecture to be more adaptable, utilizing serverless, cloud-based solutions that will allow for more efficient allocation of resources and more flexible responses to issues and changes in business activity.
  • Prioritize humans: As AI gets closer to matching human intelligence and abilities, it is still important to implement an IT structure that adapts to human employees and customers, rather than the other way around, to eliminate any frustrating barriers to communication.

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