James Merlino, MD. President and CMO of Chief Strategic Consulting for Press Ganey (South Bend, Ind.) Dr. Merlino brings more than 20 years of healthcare experience to his position at Press Ganey where he leads a consultancy team that works to aid providers in improving the delivery of safe care in a patient-centered environment. Prior to joining Press Ganey, Dr. Merlino served as chief experience officer and associate chief of staff at Cleveland Clinic. He is actively involved in many industry organizations dedicated to improving patient care, including the Association for Patient Experience of which he is the founder and current president.
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.