Health Care Service Corp., the Chicago-based operator of Blue Cross Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma and Texas, opened its Customer First Innovation Lab in Dallas Aug. 24.
The 32,000-square-foot "C1" facility will become the organization's healthcare solution incubator and cybersecurity hub.
A team of nurses, customer advocates, care coordinators, researchers, designers and data analysts will comprise C1's 80 full-time employees. Summer Wright Collins, divisional vice president at HCSC, will managed the lab operations, which include evaluating and piloting various healthcare products.
In addition, HCSC's new security operations centers will be housed onsite at the C1 facility. It will act as organization's locus for cybersecurity efforts.