Leaders with strong emotional intelligence are better positioned to engage and retain Generation Z employees, according to a June 16 article from Korn Ferry.
Gen Z — which includes recent college graduates and professionals up to age 28 — brings new expectations to the workplace, including a desire for transparency, authenticity and belonging, according to the article.
Emotionally intelligent leaders are more likely to build cross-generational trust, approach performance issues with empathy and clarity, and recognize early signs of burnout, all of which support Gen Z retention, according to article author Daniel Goleman.
This alignment is critical, as just 17% of Gen Z employees said they face “no challenges” working with other generations. Gen Z also reports the highest healthcare turnover rate at 38%.
To attract and retain Gen Z talent, leadership should emphasize intentional reflection to strengthen self-awareness and empathy, according to Korn Ferry.
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