Top 10 Quotes on Healthcare in the Midst of Reform

Yesterday, I had the pleasure of moderating and attending sessions at the Becker’s Hospital Review CEO Strategy Roundtable conference in Chicago. As a journalist, when I listen, I take notes, and I came home with pages of them yesterday. Inspirational comments on the missions of healthcare organizations and their role in making populations healthy, as well as statements of concern and even fear. As I looked through my notes last night, I highlighted a few great quotes — quotes that I connected with, sometimes for their simplicity and other times for their eloquence. Well, said, speakers. Well said.
“We like healthcare reform.” — Alan Channing, president and CEO of Sinai Health System in Chicago, on how his safety–net hospital (with a 60 percent Medicaid /15 percent uninsured payer mix) welcomes increased coverage in his community, and across the country.
“What is all this [healthcare reform] stuff about? It’s about all the stuff we were supposed to be doing the past 10 years, but yet the market is saying get market share, get volume.” — Larry Goldberg, CEO, Loyola University Health System in Maywood, Ill., on the need for reimbursement models to mirror the triple aims of healthcare reform.
“The vast majority of physicians will be employed…If we didn’t employ physicians, they would not come to our community.” — Phillip M. Kambic, president and CEO, Riverside Medical Center in Kankakee, Ill., on the difficulty of physician recruitment in non-urban areas.
“The patient experience of care is something to ignore at your own peril….It’s a huge differentiator.” — Chuck Lauer, healthcare author and speaker and former publisher of Modern Healthcare, on the importance of putting the patient at the center of care.   “When these things happen, they just say, ‘these things happen,’ and that’s why they happen!.” — Paul Levy, a healthcare adviser and former CEO of Beth Israel Deaconess Medical Center, quoting Ethel Merman in It’s a Mad, Mad, Mad, Mad World to describe how everything that’s wrong with healthcare can be summarized in a few words.

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“When your charge master becomes your cost master.” — Joe Lupica, chairman, Newpoint Healthcare Advisors, on the changing economics of hospitals’ business models.

“If you are adding people right now, it’s a short term strategy and delusional about what’s to come.” – Lynn Nicholas, president and CEO Massachusetts Hospital Association, on workforce hiring trends in healthcare.
 
“We also need to reimagine what the product is, what the service is. The service isn’t what we bill in RVUs, it’s the solution to a patient’s problem.” — Michael Sachs, chairman, Sg2, on the importance of integrated care models.

“Many of these incremental changes that we have seen…have been really focused on cost control, and really the question is: has any of that added any value to our patients?” — José R. Sánchez, president and CEO, Norwegian American Hospital in Chicago, questing the focus on incremental change to drive operational improvements that have been a big priority of so many hospitals of so long.  
 
“Is your goal to remain independent, or is it to provide better patient care?” – Quint Studer, founder of Studer Group, on considerations for independent community hospitals asthey examine potential mergers and partnerships.

 

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