The Mic is Always On: The Importance of Keeping Your Mouth Shut

Yesterday I read an entertaining article on Slate.com by journalist Amy Webb, who happens to take Amtrak’s Acela train to travel to and from Washington, D.C. On the train, she explained, she often overhears conversations that she’s pretty certain the speakers wouldn’t want a journalist to overhear. By simply looking at the name on the ticket (displayed for all to see walking through the aisle), Webb can put the conversations in context. For example, she talks in the piece about sitting next to a group of four executives from a large national bank (a quick Google search returned their titles, employer and even information on where they went to school, as well as one’s college football career). Though she doesn’t name the bank, she goes onto explain how the global head of human resources said he’d wished women could be fired for getting pregnant.
The statement is pretty egregious, and Webb was kind enough to not name the men (and probably ruin the career of at least the HR exec), but the situation she describes is not all that uncommon. As a journalist myself, there have been numerous times I’ve sat next to executives at conferences or other events and overheard things I know they wouldn’t want to see in print. Working at a trade publication that is supportive of the industry, I rarely do anything with this information, but what if the person sitting next to you wasn’t so hospital-friendly?
Being careful not to be overheard saying disparaging remarks should be obvious, but being overheard speaking about your organization’s strategy or other trade secrets is just and important. And, if my experiences on public transit in Chicago is any indication, many companies are in trouble. Note to readers: Don’t read “confidential” reports on the subway when a very bored editor with a long neck is sitting behind you.

Advertisement

Within a week of starting my very first job after college, at a national advertising agency, I was told a story: A young account executive is prepping for a new client pitch and reviews the presentation “deck” on the subway. When her team arrives to meet the client, he tells them he doesn’t need to see the presentation because he already saw the entire thing on the train, which of course referred to marketing messages that the client didn’t yet want publicly revealed.

I’m not sure if the story was actually true, but it sure scared me into being overly cautious about keeping my mouth (and presentation decks) shut in situations where it’s remotely possible anyone could overhear or see me.

Healthcare executives should take the story to heart. While I imagine not many hospital executives are using public transit, they are certainly holding breakfast, lunch and dinner meetings in restaurants with other diners nearby, or attending events where journalists may roam.

Take a lesson from the many politicians and executives that make remarks when they think the mic is off that ended up getting them in hot water. As a healthcare executive, leading an organization that is a major employer and institution in the community, the mic is always on.

Advertisement

Next Up in Uncategorized

Advertisement

Comments are closed.