(October 6, 2016) New York, New York — Smart Source LLC, an industry leader in helping healthcare providers increase productivity and revenue, announces today a partnership with Convergent Revenue Cycle Management, Inc., a national provider of healthcare revenue cycle management solutions. Under this agreement, the two healthcare solution providers will support each other through the entire lifecycle of the patient experience.
“With this partnership, our services will be available to a broader reach of hospitals and physicians. We provide the opportunity for best practices in patient engagement including pre-arrival communication, getting to the right place at the right time, post visit follow up, being prepared, understanding your diagnosis and even understanding and paying your bill,” explains Tom D’Agostino Jr., Founder and CEO of Smart Source LLC. “A positive patient experience from beginning to end leads to better outcomes for the patient and increased revenue for the provider.”
Smart Source LLC will provide pre-arrival patient communications and a wayfinding tool, proven to reduce patient stress, while minimizing appointment no-shows and increasing patient satisfaction scores for hospitals and physicians.
Convergent Revenue Cycle Management, Inc. offers back-end follow up solutions that support patient care and retention as well as resolution of balances due from both insurance companies and patients.
“Working with Smart Source, our goal is to streamline processes, eliminate inefficiencies and better equip us to serve as a true extension of our healthcare organizations’ patient services management staff,” concludes Mark Schanck, President of Convergent Revenue Cycle Management, Inc. “By co-sourcing patient communications and combining that with our world class revenue cycle management, hospitals and private practice staff are able to focus on their core competencies related to patient care.”
About Smart Source LLC Smart Source is a premier Brand Management BPO and Technology provider dedicated to delivering comprehensive communications and marketing solutions to a diverse network of clients ranging from healthcare to finance, retail, hospitality and manufacturing. Headquartered in New York City, Smart Source offers a full suite of solutions including creative services, media and internet marketing, e-technology software, print management, supply chain management, promotional products, fulfillment management, kitting and distribution. www.hand-holder.com
About Convergent As the healthcare exclusive division within Convergent, Convergent Revenue Cycle Management, Inc., combines specialized niche expertise, patient-focused contact center technology, a unique attorney-driven approach and robust reporting capabilities to deliver superior financial performance and improved patient/physician satisfaction for healthcare providers across the nation. Convergent helps providers maximize reimbursement from insurance payers and patients, acting as an extension of your patient services team and embodying your unique mission and values in all that we do. Services include revenue cycle consulting, insurance follow up/denial management, self-pay patient contact center services and bad-debt recoveries. In addition to helping our clients resolve their most complex reimbursement issues, Convergent’s ongoing educational workshops and reimbursement training deliver added value to empower your business office staff. We have healthcare operations centers in Virginia, Texas, Florida and Illinois. Visit http://www.convergentusa.com/healthcare for more information.
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