Ms. Wilson became UC San Diego Health’s CXO in July 2023 after spending seven years as associate CXO for the system. She originally joined the system in 2015 as director of patient and guest services. In her current role, she oversees the entire development process for initiatives and programs that aim to enhance the patient, guest and team member experience. She also implements patient feedback data and leads operational hubs related to patient and guest experience, including the system’s Care Navigation Hub. Ms. Wilson was key to the system’s launch of the immersive “Leading the Way” program, which helps unify and connect system team members.
