Ms. Searls oversees the full spectrum of human experience across Prime Healthcare’s 54 hospitals, more than 360 outpatient locations, and over 60,000 employees and affiliated physicians. Her role spans patient, employee and physician experience, as well as spiritual care and volunteer services. She leads the development and execution of systemwide experience strategy, including the implementation of a caring communication model grounded in Jean Watson’s theory of human caring. She also partners closely with hospital CEOs, CNOs and operational leaders to ensure alignment between clinical quality, safety and the human experience. Over the past year, several Prime Healthcare hospitals achieved top quartile emergency department “CAHPS” performance as a direct result of her leadership, coaching strategies, and focus on elevating communication and teamwork in high-acuity care settings. Ms. Searls also played a central role in integrating newly acquired hospitals, including eight in Illinois in March 2025 and three in Central Maine in February 2026, ensuring new teams were supported through the transition and momentum was maintained across the established system. She has championed a comprehensive approach to employee wellbeing, advancing the system’s employee wellness app, broadening access to mental health resources, and expanding offerings that support resilience, psychological safety and joy in work. Ms. Searls also brings leadership to mission services, ethics, community benefits and volunteer services. Previous roles include CXO and executive director of patient experience at UCHealth in Aurora, Colo., and director of service excellence at both Phoenix-based Banner Health and Livonia, Mich.-based Trinity Health.
