Ms. Hendery works with Renown Health’s CEO, executive team and key stakeholders to create engaging communications and exceptional experiences for customers. She oversees marketing and communications, physician outreach, the customer service call center, customer experience and community benefits for the first and largest nonprofit academic health system in Nevada, with hospitals, a medical group and outpatient centers serving 1 million people. With targeted brand campaigns, website, online physician ratings and affiliation with University of Nevada, Reno School of Medicine, Renown now holds the premier brand position in the market and across the state. Helping to lead an online scheduling program for primary care, pediatrics, imaging and cardiology, appointments have increased by 35% year over year, and patient-reported access has increased by 32 percentage points. This initiative allows patients to schedule and receive appointment reminders in both English and Spanish.
