CMS collects and publicly reports data on nurse communication as part of its HCAHPS survey data. The nurse communication measure assesses the percentage of patients who reported that their nurses “always” communicated well. The data was collected in 2023 and published in CMS’ Provider Data Catalog Oct. 30.
Nationwide, 80% of patients reported nurses always communicated well, up one percentage point from the year prior, according to CMS data.
See how each state and Washington, D.C., stack up below. Note: The list includes ties.
1. Louisiana — 84%
Minnesota — 84%
North Dakota — 84%
Nebraska — 84%
South Dakota — 84%
2. Iowa — 83%
Kansas — 83%
Wisconsin — 83%
3. Idaho — 82%
Maine — 82%
Mississippi — 82%
Montana — 82%
New Hampshire — 82%
Vermont — 82%
West Virginia — 82%
Wyoming — 82%
4. Arkansas — 81%
Colorado — 81%
Kentucky — 81%
Oklahoma — 81%
Pennsylvania — 81%
Texas — 81%
Utah — 81%
5. Alaska — 80%
Alabama — 80%
Michigan — 80%
Missouri — 80%
North Carolina — 80%
Ohio — 80%
Oregon — 80%
Rhode Island — 80%
South Carolina — 80%
Tennessee — 80%
6. Illinois — 79%
Indiana — 79%
Massachusetts — 79%
Virginia — 79%
7. Georgia — 78%
Hawaii — 78%
Washington — 78%
8. Arizona — 77%
Connecticut — 77%
Nevada — 77%
9. Delaware — 76%
New Mexico — 76%
New York — 76%
10. California — 75%
Florida — 75%
Maryland — 75%
New Jersey — 75%
11. District of Columbia — 68%
