Before Glens Falls automated its revenue cycle and chargemaster processes, the financial department relied “entirely on a paper process, with no means to pinpoint root causes of revenue leakage,” said Doug Barry, vice president of revenue cycle at Glens Falls.
Automation helped recover some of those leaked dollars, but the case study mentions how the clinical and financial departments within Glens Falls also made an effort to improve their collaboration. “Revenue integrity is about proper pricing, charging, coding and compliance,” said Sandy Baker, the hospital’s chargemaster manager. “It involves all departments from the time the patient enters care all the way through receiving reimbursement.”
More Articles on Hospitals and Chargemasters:
Apples and Oranges: 6 Different Types of Hospital “Costs”
Increased Transparency Necessitates Chargemaster, Revenue Integrity
CMS: Hospital Outpatient Charges Vary Just as Much as Inpatient
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