According to New Castle News, UPMC Horizon-Shenango Valley added a Level II neonatal intensive care unit in May 2015 and started a program in June where volunteers cuddle these infants. The program is part of a multi-faceted approach to help drug-addicted mothers get help for themselves and their babies.
Babies born with opiates in their system are prone to loud, high-pitched crying, sweating and stomach problems, symptoms of neonatal abstinence syndrome. These infants need more consoling than other infants, according to the report. The volunteers help provide that time and attention when the family or hospital staff cannot.
“The cuddlers only seek to help the mothers and families of these babies and do not judge their situation,” Mary Beth McLaughlin, CNO and vice president of patient care services at Magee-Womens Hospital of UPMC in Pittsburgh told the News.
Volunteers at the UPMC hospital have to be at least 21 and need to pass a screening process before being onboarded and trained in the program. The hospital currently has five volunteer cuddlers.
More articles on patient experience:
Patient surveys drive new nursing staff dress code at Geisinger
Hospital groups urge CMS to further delay overall star ratings release
Patient experience includes payment: how it affects your revenue cycle
At the Becker's 11th Annual IT + Revenue Cycle Conference: The Future of AI & Digital Health, taking place September 14–17 in Chicago, healthcare executives and digital leaders from across the country will come together to explore how AI, interoperability, cybersecurity, and revenue cycle innovation are transforming care delivery, strengthening financial performance, and driving the next era of digital health. Apply for complimentary registration now.