Researchers interviewed 44 primary care physicians, practice managers, nurses and health plan representatives from 28 organizations in 16 states. The interviews revealed several common themes on after-hours care coordinated with a patient’s usual primary care provider:
• The after-hours care model varies depending on patient preferences and needs, the local health care market supply and financial compensation.
• A shared EHR and systematic notification procedures helped maintain information continuity between providers.
• Implementing after-hours care as part of a larger practice approach to access and continuity was a successful model.
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