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Patient Safety & Outcomes

A coalition of clinicians, elected officials and community advocates is urging HCA Healthcare to increase staffing levels at Asheville, N.C.-based Mission Hospital following a patient death that occurred in an emergency department bathroom in February. 

Safety at Fairfax, Va.-based Inova Health System goes beyond protocols — it's a daily commitment to clinical excellence, according to CEO J. Stephen Jones, MD. 

Guest service ambassadors in emergency departments reduced the rate of patients leaving without being seen, especially in minority racial groups, a recent study found.

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Unrepresented patients — people without family members or someone named in a medical directive — are a small but growing group in hospitals that can put a strain on the system and suffer from lower patient outcomes, PBS and NPR…

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