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Patient Safety & Outcomes

Safety at Fairfax, Va.-based Inova Health System goes beyond protocols — it's a daily commitment to clinical excellence, according to CEO J. Stephen Jones, MD. 

Guest service ambassadors in emergency departments reduced the rate of patients leaving without being seen, especially in minority racial groups, a recent study found.

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Unrepresented patients — people without family members or someone named in a medical directive — are a small but growing group in hospitals that can put a strain on the system and suffer from lower patient outcomes, PBS and NPR…

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