James Merlino, MD. President and CMO of Chief Strategic Consulting for Press Ganey (South Bend, Ind.) Dr. Merlino brings more than 20 years of healthcare experience to his position at Press Ganey where he leads a consultancy team that works to aid providers in improving the delivery of safe care in a patient-centered environment. Prior to joining Press Ganey, Dr. Merlino served as chief experience officer and associate chief of staff at Cleveland Clinic. He is actively involved in many industry organizations dedicated to improving patient care, including the Association for Patient Experience of which he is the founder and current president.
James Merlino | 50 Experts Leading the Field of Patient Safety 2017
AI in dental ops: How practices are moving from missed calls to maximized chairs
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