The success of the Cleveland Clinic offers four lessons for other hospitals aiming to improve patient satisfaction, according to the report:
1. Educate and train all employees in patient satisfaction, including administrators, janitors and other non-clinical staff.
2. Conduct in-house patient satisfaction surveys and actively solicit patient input.
3. Have a dedicated administrator (and budget) to address the issue.
4. Communicate with prospective patients to set realistic expectations of what to expect while in the hospital.
More Articles on Patient Satisfaction:
5 ASC Leaders on How They Improve the Patient Experience
Survey: Personal Skills May Outweigh Medical Skills for Patient Satisfaction
Survey: Billing Impacts Patients’ Opinion of Overall Quality of Care
