6 Lessons on Engaging Patients From Aligning Forces for Quality

Patient-centered care projects at practices in four communities illustrated the value of engaging patients in their care, according to a study in Health Affairs.

Authors examined patient engagement activities in four communities participating in the Robert Wood Johnson Foundation's Aligning Forces for Quality initiative. The four communities — Humboldt County, Calif., south central Pennsylvania, Maine and Oregon — learned several lessons about engaging patients from their experiences. Here are six early lessons the authors shared in the study:

•    Gaining providers' buy-in is critical.
•    Being transparent with patients helps them understand systems and constraints.
•    Providing technical assistance to practices and staff support for patients is key.
•    Establishing expectations for patients and providers early facilitates productive relationships.
•    "A single staff contact for patient advisers ensures accessibility, continuity and integration into the decision-making process," the authors wrote.
•    While recruiting patients representative of the larger population can be difficult, direct invitations from providers can be effective, according to the report.

More Articles on Aligning Forces for Quality:

Cleveland Quality Initiative Saves $20.1M From Reduced Hospitalizations
Rolling Out the Red Carpet for ED "Super-Utilizers"? Taking a Patient-Centered Approach

ED "Super-Utilizers" Are Center of Nationwide Initiative

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