More than 250 survey participants also ranked the three most important factors to improving patient experience, reducing costs and increasing profitability for healthcare organizations, listed below.
- Strong leaders who prioritize patient-centeredness among staff and promote an organized system in which patients know what to expect and when — 67 percent
- Prioritizing patient experience and service delivery as equal to financial and clinical performance measures — 60 percent
- Making treatment across the entire continuum of care easy to access (via accountable care organizations, etc.) — 52 percent
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