1. Leadership (51 percent) — Subcategories include organizational planning or culture, service availability, resource allocation, leadership collaboration, complaint resolution, standardization, integration of services, performance improvement, medical staff organization and nursing leadership.
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2. Human factors (49 percent) — Subcategories include staffing levels, staffing skill mix, staff orientation, staff competency and supervision, staff credentialing, staff peer review and other (rushing, fatigue, distraction, complacency and bias).
3. Communication (48 percent) — Subcategories include oral, written, electronic, among staff, physicians or administration and with patient or family.
4. Surveillance, prevention and control of infection (48 percent) — Subcategories include sterilization, contamination and universal precautions.
5. Assessment (34 percent) — Subcategories include planning, monitoring and discharge.
6. Information management (21 percent) — Subcategories include information management needs assessment, confidentiality or security of information, definitions, availability of information, technical systems, identification of patient, medical records and data aggregation.
7. Care planning (17 percent) — Subcategories include planning and collaboration.
8. Physical environment (17 percent) — Subcategories include hazard and security systems and safety, emergency management, equipment management and utilities management.
9. Continuum of care (10.2 percent) — Subcategories include access to care, setting of care, continuity of care, patient transfers and discharge.
10. Medication use (10.2 percent) — Subcategories include formulary, storage and control, labeling, ordering, preparation and distribution, administration and patient monitoring.
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