The study is based on responses from 3,233 Medicare Advantage plan members across the nation. Responses were fielded from January through March 2019, and members answered questions related to six categories in order of importance: coverage and benefits, provider choice, cost, customer service, information and communication, and billing and payment.
How 11 major Medicare Advantage plans ranked:
1. Kaiser Foundation Health Plan
2. Highmark
3. Humana
4. Aetna
5. Centene
6. Anthem
7. UnitedHealthcare
8. Cigna HealthSpring
9. WellCare
10. BlueCross BlueShield of Minnesota
11. Blue Cross Blue Shield of Michigan
More articles on payer issues:
4 updates on payer-provider relations
Group Health Cooperative partners with Fort HealthCare
Henry Ford Health insurer’s CEO Terri Kline on decision to buy a Medicaid plan
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