Patient Experience

The husband of a woman who died just outside of the emergency department at CHA Somerville (Mass.) Hospital is advocating for new regulations on ED access, reports the Gloucester Daily Times.

Susan Pappas, division director, UCSF Health experience excellence at University of California San Francisco Health, discusses the importance of being able to scale experience initiatives, the benefits of adopting Lean philosophy and why excellent patient experience requires commitment from the…

A rehabilitation facility in Charlotte, N.C., allegedly placed an elderly dementia patient in a taxi upon his discharge and sent him to his son's locked and empty home, where he then wandered off, according to Fox 46 Charlotte. 

Sacred Heart Medical Center-University District has been on a modified lockdown since the morning of Sept. 17, when a man allegedly made threats against staff members at the facility, reports The Register-Guard.

Tropical Depression Imelda dropped torrential rainfall on Southeastern Texas overnight, causing devastating flooding that forced a hospital to evacuate a dozen patients Sept. 19, according to ABC 13.

Engaged patients are more satisfied patients who live healthier lives.

Although patient-centered strategies are a common topic of debate in hospitals and health systems these days, it’s striking how seldom revenue cycle factors into the discussion.

Atlanta-based Piedmont Healthcare swapped out its code-based emergency announcements for announcements that will be made in plain language.

Jacksonville, Fla.-based Nemours Children's Health System is focused on continuing to evolve its patient experience efforts. Here, Tina Arcidiacono, administrative director of patient experience and Peggy Greco, PhD, medical director of patient experience, discuss some of the lessons they have…

Brook Watts, MD, chief quality officer at MetroHealth, has been overseeing the health system's experience initiatives for a year. Here, she discusses provider burnout, missteps made in measuring healthcare quality and why it's important to acknowledge the lived reality of…