Patient Experience

With health systems’ adoption of EHR systems, physicians' roles are expanding far beyond just providing good clinical care. Physicians often feel they can add the role of billers, medical record custodians and quality management specialists to their resumes.

Today's healthcare consumers expect their experience — from scheduling to payment — to be easy, seamless and online, much like almost every other service and product journey they go through today. Healthcare is complex, and many parts of its ecosystem…

Today’s patient wants access to information quickly, empowerment over their patient journey, and updated communication options to help them manage it all. How are providers responding? Keeping up with modern demands requires new methods for patient engagement at five critical…

The hospital’s unique culture of “Carism” saved it from the brink of closure and transformed it into one of the country’s “100 Great Community Hospitals”

As Cooperstown, N.Y.-based Bassett Healthcare transitions to an integrated delivery system, it turned to Optum as a partner to preserve its culture and independence.

I've written in the past about how we need to reconcile the terms "patient" and "customer" in healthcare. There are segments of the healthcare community that still believe thinking of the people we serve as anything but patients diminishes the…

The healthcare patient journey is driven by opportunities to connect.

The pressures of the COVID-19 crisis have accelerated digital transformation and IT innovation throughout healthcare. Automating document workflows and digitizing documents are now key business drivers at leading healthcare organizations. 

More than one-third of LGBT patients said they had a negative provider experience in the last two years, compared to 22 percent of non-LGBT people, according to recent survey findings from Kaiser Family Foundation.

The pandemic upended the healthcare industry and forced payers, providers and patients alike to reimagine the experiences of giving and receiving care. For nearly all of 2020, the healthcare industry relied on digital solutions to bring healthcare to people when…